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The Health Ombudsman

The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman. The Health Ombudsman must act independently, impartially and in the public interest. The Health Ombudsman is responsible for:

  • receiving health service complaints and deciding on the relevant action to deal with them
  • identifying and dealing with health service issues by taking relevant action, such as undertaking investigations or inquiries
  • identifying and reporting on systemic issues in the way health services are provided, including their quality
  • monitoring the performance of the Australian Health Practitioner Regulation Agency and the national health practitioner boards in their functions relating to the health, conduct and performance of registered health practitioners in Queensland
  • identifying and communicating ways of providing health services that minimises and assists in resolving health service complaints
  • report publicly on the performance of the health complaints management system in Queensland.

Mr Andrew Brown is the current Health Ombudsman.

Mr Brown previously served as Deputy Queensland Ombudsman from October 2011.