If you are not satisfied with a service provided by a health service provider, or you are concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.
Access – I have a right to healthcare
I can access services to address my healthcare needs.
Safety – I have a right to receive safe and high quality care
I receive safe and high quality health services, provided with professional care, skill and competence.
Respect – I have a right to be shown respect, dignity and consideration
The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
Communication – I have the right to be informed about services, treatment, options and costs in a clear and open way
I receive open, timely and appropriate communication about my healthcare in a way I can understand.
Participation – I have a right to be included in decisions and choices about my care
I may join in making decisions and choices about my care and about health service planning.
Privacy – I have a right to privacy and confidentiality of my personal information
My personal privacy is maintained and proper handling of my personal health and other information is assured.
Comment – I have a right to comment on my care and to have my concerns addressed
I can comment on or complain about my care and have my concerns dealt with properly and promptly.
For more information visit the Australian Commission on Safety and Quality in Health Care website.