What can I complain about?
You can make a complaint about any health service, provided by any health service provider, anywhere in Queensland.
A health service is any service that is, or claims to be, for maintaining, improving, restoring or managing your health and wellbeing.
A health service provider can be:
- an individual health practitioner
- registered health practitioners include—doctors, nurses, dentists, physiotherapists, chiropractors, occupational therapists, optometrists, osteopaths
- unregistered health practitioners include—nutritionists, masseuses, naturopaths, homeopaths, dieticians, social workers, speech pathologists
- a health service organisation, such as:
- a public or private healthcare facility, ambulance service, health education service, pharmacy, mental health service, community health service.
Your complaint can be about any aspect of a health service, such as:
- diagnosis, treatment or care
- sharing your information without permission
- inappropriate behaviour by a provider
- the quality of the health service provided
- how a provider has dealt with your complaint.