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Health consumers

Why you should complain

Everyone has the right to make a complaint about a service provided by a health service provider. To make a complaint, all you need to do is contact the Office of the Health Ombudsman. We are an independent authority and the one place Queenslanders should go if they have a health service complaint.


Should I make a complaint?

If you are not satisfied with a service provided by a health service provider, or you are concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.

Before making a complaint, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem.

If you’re not satisfied with the response, or feel uncomfortable talking with the provider directly, contact us.

Complaints are important

If you’re like most people, you probably don’t like to complain. You may not know what you can complain about, how to make a complaint, or might not think it will make a difference. It can be even more difficult if you’re unwell, upset or busy.

Complaints about health services are very important, as they can identify areas for improvement, stop the same problems happening again and help to make health services better for all Queenslanders.

Rest assured, you will be heard when you lodge a complaint with the Office of the Health Ombudsman. Your complaint will be taken seriously, examined thoroughly and you’ll be provided with the necessary information to decide on options to resolve your complaint as quickly as possible.

Your healthcare rights