The Office of the Health Ombudsman is responsible for receiving complaints about health services provided by registered and unregistered practitioners.
This includes receiving notifications from health practitioners, employers and educators, relating to the health, conduct or performance of registered and unregistered health practitioners and students.
To make a notification, download our notification form here.
For registered health practitioners, notifications fall into three categories—mandatory, voluntary and self-notifications—as defined in the Health Practitioner Regulation National Law (Queensland) (the National Law).
Unregistered health practitioners must notify the Health Ombudsman if they form the reasonable belief that another healthcare worker has placed or is placing clients at serious risk of harm, in accordance with the National Code of Conduct for Health Care Workers (Queensland). The Health Ombudsman has the ability to take action against unregistered health practitioners in a variety of ways.