Complaints can be made about any health service provided at any place, by any health service provider, including both registered and unregistered health practitioners.
A health service is any service that is, or claims to be, for maintaining, improving, restoring or managing a person’s health and wellbeing. A health service can be provided anywhere, including a hospital, GP clinic, residential care facility, community health facility or someone’s home.
Health services also include, but are not limited to:
A health service provider can be an individual health practitioner or a health service organisation.
The Office of the Health Ombudsman can deal with complaints about both registered and unregistered health practitioners.
Registered health practitioners are registered under the Health Practitioner Regulation National Law Act 2009 (National Law) and are aligned with one of the 14 national health practitioner boards:
Unregistered health practitioners are any other individuals providing a health service, which can include: nutritionists, masseuses, naturopaths, homeopaths, dieticians, acupuncturists, social workers and speech pathologists.
The Office of the Health Ombudsman can deal with complaints about any public or private organisation or entity, providing a health service. This includes health services aligned with both registered and unregistered practitioners, for example a hospital and massage parlour are both health service organisations.
Other examples of health service organisations include: