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Reportable events – changes affecting reporting requirements

The Health Ombudsman has written to all public and private health service facilities in Queensland, as well as the Queensland Ambulance Service, regarding changes to the reporting of clinical incidents to the Office of the Health Ombudsman.

Effective from 1 November 2015, reportable events reviewed using a method other than a root cause analysis (RCA) do not have to be sent to the office.

For more information on reportable events and reporting requirements please refer to the Reportable events fact sheet.

Download fact sheet


Health Ombudsman releases quarterly performance report

A total of 1114 health complaints were made to the Office of the Health Ombudsman (OHO) in the first quarter of the 2015-16 financial year (1 July to 30 September 2015), according to performance data released today by Queensland’s health service complaints agency.

Download quarterly report


August performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) has continued in its commitment to thoroughly investigate complaints, resolve health service concerns and protect the health and safety of Queenslanders.

Download August report


July performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) continued to receive a high number of complaints and notifications in July, as it started its second year as Queensland’s health service complaints agency.

Along with complaint numbers remaining high, mandatory notifications continued to increase, making up 15 per cent of all complaints received.

Download July report


Health Ombudsman releases annual performance report

The Office of the Health Ombudsman (OHO) received and finalised thousands of complaints during its first year as Queensland’s health service complaints agency, show figures in its Annual performance report 2014–15.

During 2014–15, the OHO was contacted more than 8000 times and accepted 3109 health service complaints for action, with almost 70 per cent of acceptance decisions being made within seven calendar days.

Download report


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