Skip links and navigation

News & updates

Media releases

August performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) has continued in its commitment to thoroughly investigate complaints, resolve health service concerns and protect the health and safety of Queenslanders.

Download August report

July performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) continued to receive a high number of complaints and notifications in July, as it started its second year as Queensland’s health service complaints agency.

Along with complaint numbers remaining high, mandatory notifications continued to increase, making up 15 per cent of all complaints received.

Download July report

Health Ombudsman releases annual performance report

The Office of the Health Ombudsman (OHO) received and finalised thousands of complaints during its first year as Queensland’s health service complaints agency, show figures in its Annual performance report 2014–15.

During 2014–15, the OHO was contacted more than 8000 times and accepted 3109 health service complaints for action, with almost 70 per cent of acceptance decisions being made within seven calendar days.

Download report

Health Ombudsman releases third quarterly performance report

More people than ever are contacting the Office of the Health Ombudsman (OHO), according to figures released this week by the Health Ombudsman for the third quarter of the 2014–15 financial year (1 January to 31 March 2015).

During the quarter, the OHO was contacted over 2 250 times by members of the public and health service providers wanting to make a health service complaint, enquiring as to how the Health Ombudsman could assist them or seeking more information on how to manage concerns they may have with a health service provider.

Download quarterly report

Health Ombudsman drives improved monitoring of registration conditions

The Health Ombudsman and the Australian Health Practitioner Regulation Agency (AHPRA) are working together to improve the monitoring of conditions placed on registered health practitioners, according to a case review published today by the Health Ombudsman.

The review—Managing practitioner compliance with conditions of registration—examines a particular case in which a practitioner breached his conditions at least 191 times before AHPRA or the Queensland Board of the Medical Board of Australia (QBMBA) took further action and suspended the practitioner’s registration.

Download the report

February performance data – Office of the Health Ombudsman

Figures released for February show the Office of the Health Ombudsman (OHO) is continuing to successfully work with complainants and health service providers to locally resolve and conciliate complaints.

During February, 87 per cent of local resolution matters were successfully resolved, while 71 per cent of conciliations facilitated by the OHO saw both parties reach an agreed outcome, levels that are regularly seen each month.

Download February report

January performance data – Office of the Health Ombudsman

A total of 190 matters, ranging from health service complaints to systemic health service issues, were under investigation by the Office of the Health Ombudsman (OHO) as of the end of January, according to the OHO’s latest performance data.

Health Ombudsman Leon Atkinson-MacEwen said it was important the OHO investigates health service matters thoroughly and impartially to ensure the most appropriate actions and recommendations are being made.

Download January report

Health Ombudsman releases second quarterly performance report

Almost half of all health service complaints assessed by the Office of the Health Ombudsman (OHO) during the second quarter of 2014–15 (1 October and 31 December 2014) identified poor performance and communication on the part of health service providers, according to quarterly figures released today by the Health Ombudsman.

Complaints that completed the OHO’s assessment process during the quarter included 312 issues relating to poor professional performance, in addition to 142 allegations of poor communication by health service providers.

Page 4 of 512345