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Health Ombudsman given charter to restore complaints confidence

Health Minister Lawrence Springborg today introduced legislation into Parliament aimed at restoring public confidence in the way complaints about health services and providers are managed in Queensland.

The legislation establishes a Health Ombudsman as the lynchpin of a more accountable complaints management system that will strengthen the way Queensland manages serious allegations against its health practitioners.

Mr Springborg said recent reports had highlighted a dysfunctional health complaints management system alongside the poor performance and lack of oversight of the Queensland Board of the Medical Board of Australia.

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