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October performance data – Office of the Health Ombudsman

Data released today by the Office of the Health Ombudsman (OHO) shows the state’s health complaints management agency is continuing to improve the timeliness of its decision making processes.

“When a health service complaint is received by our office we are required to make a decision on how to action it within seven days,” Queensland’s Health Ombudsman Leon Atkinson-MacEwen said.


September performance data – Office of the Health Ombudsman

Figures released today show that the Office of the Health Ombudsman (OHO) finalised 121 local resolution matters during the month of September – five times more than in July and August combined.

Health Ombudsman Leon Atkinson-MacEwen said local resolution was suitable in cases involving non-serious matters, and involved the complainant and health service provider agreeing to discuss the complaint in order to reach a satisfactory outcome.


August performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman is strengthening its processes and increasing its capacity in response to higher than expected numbers of new health service complaints received in its first two months of operation.

Health Ombudsman, Leon Atkinson-MacEwen, said a total of 621 new health service complaints had been lodged with the OHO since it began operations as Queensland’s single health service complaints agency on 1 July this year.


July performance data – Office of the Health Ombudsman

Figures released today by the Office of the Health Ombudsman (OHO) show 232 health service complaints made in July are being dealt with by the newly established health service complaints agency.

The OHO, which replaced the former Health Quality Complaints Commission (HQCC) on 1 July, is the single entry point for all complaints about health services and health service providers in Queensland.


Office of the Health Ombudsman opens

The Office of the Health Ombudsman becomes Queensland’s single point of entry for health service complaints

The Office of the Health Ombudsman is now the single point of entry for health service complaints in Queensland. Healthcare consumers and providers will benefit from a simpler and more transparent, accountable and streamlined health service complaints management system.

As part of the changes, all health service complaints are now managed by the Office of the Health Ombudsman, with defined timeframes placed on all affected parties to ensure matters are resolved as quickly as possible.


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