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August performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman is strengthening its processes and increasing its capacity in response to higher than expected numbers of new health service complaints received in its first two months of operation.

Health Ombudsman, Leon Atkinson-MacEwen, said a total of 621 new health service complaints had been lodged with the OHO since it began operations as Queensland’s single health service complaints agency on 1 July this year.


July performance data – Office of the Health Ombudsman

Figures released today by the Office of the Health Ombudsman (OHO) show 232 health service complaints made in July are being dealt with by the newly established health service complaints agency.

The OHO, which replaced the former Health Quality Complaints Commission (HQCC) on 1 July, is the single entry point for all complaints about health services and health service providers in Queensland.


Office of the Health Ombudsman opens

The Office of the Health Ombudsman becomes Queensland’s single point of entry for health service complaints

The Office of the Health Ombudsman is now the single point of entry for health service complaints in Queensland. Healthcare consumers and providers will benefit from a simpler and more transparent, accountable and streamlined health service complaints management system.

As part of the changes, all health service complaints are now managed by the Office of the Health Ombudsman, with defined timeframes placed on all affected parties to ensure matters are resolved as quickly as possible.


Health Ombudsman brings new accountability

Queenslanders can expect a more accountable health complaints system following the passing of the Health Ombudsman Bill in Parliament last night.

The bill will see a Health Ombudsman appointed to oversee the health complaints management system in Queensland and manage serious allegations against health practitioners.

Health Minister Lawrence Springborg said the new Ombudsman would help restore public confidence in the health complaints management system by strengthening its transparency and accountability.


Health Ombudsman given charter to restore complaints confidence

Health Minister Lawrence Springborg today introduced legislation into Parliament aimed at restoring public confidence in the way complaints about health services and providers are managed in Queensland.

The legislation establishes a Health Ombudsman as the lynchpin of a more accountable complaints management system that will strengthen the way Queensland manages serious allegations against its health practitioners.

Mr Springborg said recent reports had highlighted a dysfunctional health complaints management system alongside the poor performance and lack of oversight of the Queensland Board of the Medical Board of Australia.


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