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Compliments and complaints

At the Office of the Health Ombudsman we want to hear your feedback – good or bad – to help us ensure we are delivering quality services.


If we have done something well, please let us know. You can contact the officer handling your complaint or:



Director, Corporate and Strategic Services
Office of the Health Ombudsman
PO Box 13281, George Street, Brisbane, Qld, 4003


Complaints about our service

If you are unhappy about your interaction with the OHO including the way you have been treated by our staff, or believe our processes can be improved, let us know.

You can:

  • speak or write to the officer handling your complaint
  • speak or write to the officer’s manager.

If possible, OHO employees will attempt to resolve your concerns at first point of contact.

Our Service delivery complaints policy explains in more detail how to make a complaint about us.


  • In 2018-19, we received 16 complaints about our service. Of these, 13 resulted in no further action, while 3 resulted in action being taken.


InterpreterThe Translation and Interpreting Service is available for complainants who are unable to speak or write in English.

NRS logoThe National Relay Service is available for people with hearing or speech impairments.

Concerned about our decision on a health service complaint?

Refer to our information on requesting internal reviews if you believe the decision we made in relation to your complaint is not correct.