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Health service providers

What decisions can the OHO make?

After assessing a complaint in detail, we will decide how (and whether) to take it further and inform the provider and the complainant of our decision and what will happen next.

If we decide we can’t take a complaint any further, we will explain to the provider and the complainant the reasons why. We will also keep the complaint on record to help us identify any patterns of provider conduct or practice, or systemic healthcare issues.

If we do take a complaint forward, we may do any, or a combination, of the following: