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Health service providers

Who can make a complaint?

Anyone can make a complaint about any health service provided in Queensland.

As a health practitioner, you can also make a complaint to the Office of the Health Ombudsman if you have concerns about the health, conduct or performance of another practitioner. All information provided to the Office of the Health Ombudsman is treated confidentially, and reviewed fairly and impartially. The mandatory notification requirements under the Health Practitioner Regulation National Law Act 2009 are unchanged, however notifications are made to the Office of the Health Ombudsman as of 1 July 2014.

Complaints about health services are important, as they can identify areas for improvement, stop the same problems happening again and help to make health services better for all Queenslanders.