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Health Ombudsman releases third quarterly performance report

More people than ever are contacting the Office of the Health Ombudsman (OHO), according to figures released this week by the Health Ombudsman for the third quarter of the 2014–15 financial year (1 January to 31 March 2015).

During the quarter, the OHO was contacted over 2 250 times by members of the public and health service providers wanting to make a health service complaint, enquiring as to how the Health Ombudsman could assist them or seeking more information on how to manage concerns they may have with a health service provider.

Download quarterly report


Health Ombudsman drives improved monitoring of registration conditions

The Health Ombudsman and the Australian Health Practitioner Regulation Agency (AHPRA) are working together to improve the monitoring of conditions placed on registered health practitioners, according to a case review published today by the Health Ombudsman.

The review—Managing practitioner compliance with conditions of registration—examines a particular case in which a practitioner breached his conditions at least 191 times before AHPRA or the Queensland Board of the Medical Board of Australia (QBMBA) took further action and suspended the practitioner’s registration.

Download the report


February performance data – Office of the Health Ombudsman

Figures released for February show the Office of the Health Ombudsman (OHO) is continuing to successfully work with complainants and health service providers to locally resolve and conciliate complaints.

During February, 87 per cent of local resolution matters were successfully resolved, while 71 per cent of conciliations facilitated by the OHO saw both parties reach an agreed outcome, levels that are regularly seen each month.

Download February report


January performance data – Office of the Health Ombudsman

A total of 190 matters, ranging from health service complaints to systemic health service issues, were under investigation by the Office of the Health Ombudsman (OHO) as of the end of January, according to the OHO’s latest performance data.

Health Ombudsman Leon Atkinson-MacEwen said it was important the OHO investigates health service matters thoroughly and impartially to ensure the most appropriate actions and recommendations are being made.

Download January report


Health Ombudsman releases second quarterly performance report

Almost half of all health service complaints assessed by the Office of the Health Ombudsman (OHO) during the second quarter of 2014–15 (1 October and 31 December 2014) identified poor performance and communication on the part of health service providers, according to quarterly figures released today by the Health Ombudsman.

Complaints that completed the OHO’s assessment process during the quarter included 312 issues relating to poor professional performance, in addition to 142 allegations of poor communication by health service providers.


November performance data – Office of the Health Ombudsman

Since opening its doors, the Office of the Health Ombudsman (OHO) has received over 3,200 contacts, accepted over 1,300 complaints and completed over 880 assessments.

Almost 260 local resolutions have been completed, 19 conciliations have been finalised, and 20 investigations closed.


October performance data – Office of the Health Ombudsman

Data released today by the Office of the Health Ombudsman (OHO) shows the state’s health complaints management agency is continuing to improve the timeliness of its decision making processes.

“When a health service complaint is received by our office we are required to make a decision on how to action it within seven days,” Queensland’s Health Ombudsman Leon Atkinson-MacEwen said.


September performance data – Office of the Health Ombudsman

Figures released today show that the Office of the Health Ombudsman (OHO) finalised 121 local resolution matters during the month of September – five times more than in July and August combined.

Health Ombudsman Leon Atkinson-MacEwen said local resolution was suitable in cases involving non-serious matters, and involved the complainant and health service provider agreeing to discuss the complaint in order to reach a satisfactory outcome.