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February performance data – Office of the Health Ombudsman

Figures released for February show the Office of the Health Ombudsman (OHO) is continuing to successfully work with complainants and health service providers to locally resolve and conciliate complaints.

During February, 87 per cent of local resolution matters were successfully resolved, while 71 per cent of conciliations facilitated by the OHO saw both parties reach an agreed outcome, levels that are regularly seen each month.

Download February report


January performance data – Office of the Health Ombudsman

A total of 190 matters, ranging from health service complaints to systemic health service issues, were under investigation by the Office of the Health Ombudsman (OHO) as of the end of January, according to the OHO’s latest performance data.

Health Ombudsman Leon Atkinson-MacEwen said it was important the OHO investigates health service matters thoroughly and impartially to ensure the most appropriate actions and recommendations are being made.

Download January report


Health Ombudsman releases second quarterly performance report

Almost half of all health service complaints assessed by the Office of the Health Ombudsman (OHO) during the second quarter of 2014–15 (1 October and 31 December 2014) identified poor performance and communication on the part of health service providers, according to quarterly figures released today by the Health Ombudsman.

Complaints that completed the OHO’s assessment process during the quarter included 312 issues relating to poor professional performance, in addition to 142 allegations of poor communication by health service providers.


November performance data – Office of the Health Ombudsman

Since opening its doors, the Office of the Health Ombudsman (OHO) has received over 3,200 contacts, accepted over 1,300 complaints and completed over 880 assessments.

Almost 260 local resolutions have been completed, 19 conciliations have been finalised, and 20 investigations closed.


October performance data – Office of the Health Ombudsman

Data released today by the Office of the Health Ombudsman (OHO) shows the state’s health complaints management agency is continuing to improve the timeliness of its decision making processes.

“When a health service complaint is received by our office we are required to make a decision on how to action it within seven days,” Queensland’s Health Ombudsman Leon Atkinson-MacEwen said.


September performance data – Office of the Health Ombudsman

Figures released today show that the Office of the Health Ombudsman (OHO) finalised 121 local resolution matters during the month of September – five times more than in July and August combined.

Health Ombudsman Leon Atkinson-MacEwen said local resolution was suitable in cases involving non-serious matters, and involved the complainant and health service provider agreeing to discuss the complaint in order to reach a satisfactory outcome.


August performance data – Office of the Health Ombudsman

The Office of the Health Ombudsman is strengthening its processes and increasing its capacity in response to higher than expected numbers of new health service complaints received in its first two months of operation.

Health Ombudsman, Leon Atkinson-MacEwen, said a total of 621 new health service complaints had been lodged with the OHO since it began operations as Queensland’s single health service complaints agency on 1 July this year.


July performance data – Office of the Health Ombudsman

Figures released today by the Office of the Health Ombudsman (OHO) show 232 health service complaints made in July are being dealt with by the newly established health service complaints agency.

The OHO, which replaced the former Health Quality Complaints Commission (HQCC) on 1 July, is the single entry point for all complaints about health services and health service providers in Queensland.