Skip links and navigation

News & updates

Media releases

Office of the Health Ombudsman opens

The Office of the Health Ombudsman becomes Queensland’s single point of entry for health service complaints

The Office of the Health Ombudsman is now the single point of entry for health service complaints in Queensland. Healthcare consumers and providers will benefit from a simpler and more transparent, accountable and streamlined health service complaints management system.

As part of the changes, all health service complaints are now managed by the Office of the Health Ombudsman, with defined timeframes placed on all affected parties to ensure matters are resolved as quickly as possible.

Health Ombudsman brings new accountability

Queenslanders can expect a more accountable health complaints system following the passing of the Health Ombudsman Bill in Parliament last night.

The bill will see a Health Ombudsman appointed to oversee the health complaints management system in Queensland and manage serious allegations against health practitioners.

Health Minister Lawrence Springborg said the new Ombudsman would help restore public confidence in the health complaints management system by strengthening its transparency and accountability.

Health Ombudsman given charter to restore complaints confidence

Health Minister Lawrence Springborg today introduced legislation into Parliament aimed at restoring public confidence in the way complaints about health services and providers are managed in Queensland.

The legislation establishes a Health Ombudsman as the lynchpin of a more accountable complaints management system that will strengthen the way Queensland manages serious allegations against its health practitioners.

Mr Springborg said recent reports had highlighted a dysfunctional health complaints management system alongside the poor performance and lack of oversight of the Queensland Board of the Medical Board of Australia.