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Investigation reports

You can read about some of the investigations that have been undertaken by the Health Ombudsman. In accordance with the law, all names and identifying factors of those involved have been removed.


Investigation report Royal Brisbane and Women’s Hospital October 2016

The following matter was referred to the Health Ombudsman as part of the transitional process from the Health Quality and Complaints Commission (HQCC) following legislative changes on 1 July 2014. The complaint was made by the mother of a patient regarding the health service her son received from the Rockhampton Hospital and Royal Brisbane and Women’s Hospital (RBWH) from August to December 2013.

Download the report


Investigation report summary Rockhampton Hospital October 2016

This report outlines the investigation conducted by the Health Ombudsman into a complaint from a complainant about the standard of care that her father (the patient) received at Rockhampton Hospital between July 2013 and his death in August 2013.

Download the report summary


Investigation report summary Robina Hospital October 2016

This report outlines the investigation conducted by the Health Ombudsman into a complaint from a patient about the standard of care that she received at Robina Hospital in March 2014.

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Investigation report summary: Complaint about decision to grant credentialing privileges to a medical practitioner at a HHS October 2016

This report outlines the investigation conducted by the Health Ombudsman into a complaint about a Hospital and Health Service (HHS) concerning a decision to grant clinical privileges to a medical practitioner. Concerns were raised about the practitioner’s recency of practice and clinical experience.

Download the report summary


Investigation report Friendly Society Private Hospital October 2016

This report outlines the investigation conducted by the Health Ombudsman into the adequacy of systems in place at Friendly Society Private Hospital to ensure the appropriate administration of medication to patients, procedures for responding to adverse drug reactions and procedures for incident reporting.

Download the report