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Monitoring activities

The Office of the Health Ombudsman regularly monitors the performance of the health service complaints system and provides recommendations to health service providers and other agencies on how to improve the quality of service delivery in Queensland.

 

On this page you will find reports and other resources related to this work, including regular monitoring of AHPRA’s performance, and supplementary reports reviewing the progress of recommendations made in investigation reports.


Health Ombudsman releases report into Central Queensland maternity services

This report details the Office of the Health Ombudsman’s (the office) investigation into the safety and quality of maternity services across the Central Queensland Hospital and Health Service (CQHHS). The report presents the findings of a systemic investigation that began following several adverse incidents within the region.

Download the report


Supplementary report: Undoing the knots constraining medicine regulation in Queensland

This supplementary report provides a snapshot of the current landscape of schedule 8 medications in Queensland, highlighting key initiatives and activities implemented since the 2016 investigation in response to the recommendations. This report also considers the impact of anticipated legislative change and the introduction of real time prescription monitoring (RTPM) on the use and regulation of scheduled medicines in Queensland.

Download the report


Supplementary report: Finalisation of the recommendations arising from an investigation into the quality of care provided at Rockhampton Hospital

This supplementary report details the Office of the Health Ombudsman’s (the office) monitoring of implementation of recommendations arising from an investigation into the quality of care delivered at Rockhampton Hospital in 2014.

Download the report


Supplementary report: Progress on recommendations arising from an investigation into Gold Coast Hospital and Health Service radiology services

This supplementary report details the Office of the Health Ombudsman’s (the office) monitoring of implementation of recommendations arising from an investigation into Gold Coast Hospital and Health Service (GCHHS) radiology services.

Download the report


Finalisation of 2015-16 assurance activity: management of registered practitioners with a health impairment

This document reports on an assurance activity into AHPRA and the national boards’ performance. That activity was outlined in the Annual assurance plan 2015-16: monitoring the performance of AHPRA and the national boards.

The report finds that AHPRA has demonstrated a commitment to identifying, developing and implementing improvements at a national and state level, providing a monitoring and compliance program that effectively monitors practitioners with a health impairment and protects the health and safety of Queenslanders.

Download the executive summary