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The Office of the Health Ombudsman will remain open during the COVID-19 pandemic

Information for the public

The Office of the Health Ombudsman is currently operating remotely due to the COVID-19 pandemic. While we are still able to take your telephone call, if you need to make a complaint please use the online complaint form. Please avoid sending documents and letters through the mail at this time. We appreciate your cooperation.

Please note: Due to the intense pressure that COVID-19 is placing on the health system, it may not be possible for us to progress your complaint at this time. You will be advised after we have reviewed your complaint. We must ensure that health service providers’ resources are not diverted from responding to the pandemic or providing critical health services during this time.

Information for providers
The Office of the Health Ombudsman acknowledges that health service providers are under intense additional pressures responding to COVID-19. We will take this into consideration when managing all complaints and notifications to ensure there is no unnecessary diversion of resources, or disruption to the care and treatment of patients.

If you have difficulty complying with timeframes or notices issued under the Health Ombudsman Act 2013 due to the current COVID-19 pandemic, contact us.

Please use the online complaint form for all complaints and notifications, and provide any documentation we have requested via email. We do not require hard copy documents to be forwarded in addition to electronic records. We appreciate your cooperation at this time.