In Queensland, you can make a health service complaint to the Office of the Health Ombudsman.

A complaint is when you are not happy and you tell someone the reason. A complaint can be about

• a service
• a person
• something else.

You may not like to complain, but making a health service complaint is important

Complaints can help stop the same problem happening again.

You can make a complaint about a health service.

You can make a complaint about a health service provider.

If you believe a health service provider will not treat you because of your race, you can make a complaint.

A health service provider must not punish you for making a complaint. It is against the law.