Word list

This list explains what the bold words in this document mean.

Ombudsman

An ombudsman is someone who can help with complaints.

Health service

A health service is a place you go for a health concern.

For example

hospital
an Aboriginal and Torres Strait Islander medical centre
primary healthcare service.

Health service provider

A health service provider is a person you go to for your health concern.

For example

doctor
nurse
psychologist
podiatrist

dentist.

Anonymous

Anonymous means you do not tell us your name.

Expert

An expert is someone who knows a lot about a topic.

The Office of the Health Ombudsman created this Easy Read document using stock photography and custom images. The images may not be reused without permission.