We know that people who live through family violence might have trauma.

Trauma is the way you feel about something bad that happened to you. 

For example, you might feel scared or stressed. 

Trauma can affect you for a long time. 

When someone makes a complaint, we:

• think about the trauma they might have

• respect what they have gone through

• keep them safe when we manage their complaints.

We also think about how we can:

• make them feel safe

• keep them safe from the person their complaint is about.

We know that health care workers can also live through family violence.

Everyone who has lived through family violence has the right to get support.