The Office of the Health Ombudsman (OHO) wrote this document.

When you read the word ‘we’, it means OHO.

We wrote this document in an easy to read way.

We use pictures to explain some ideas.

We wrote some words in bold.

This means the letters are thicker and darker.

We explain what these bold words mean.

There is a list of these words in the Word List.

This is an Easy Read summary of another document.

This means it only includes the most important ideas.

You can find the other document on our website.

www.oho.qld.gov.au

You can ask for help to read this document.

A friend, family member or support person might be able to help you.