We will ask you

• your name
• your phone number or email address
• what your complaint is about
• any other information about your complaint.

You can make an anonymous complaint on behalf of someone else.

If you make an anonymous complaint, the decision we make will not be provided to you.

We may get lots of information about your complaint.

We may ask your health service provider to talk to us about your complaint.

Sometimes we need more information. We might contact an expert.

We may ask you to give us more information.

We do not take sides. We listen to everyone.