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Make a complaint

Make a complaint

If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways. When making a health service complaint, it’s important you include as much information as you can.

If at any stage you’d like to speak to one of our staff about making a complaint, call 133 OHO (133 646), Monday to Friday 9am to 5pm.

Before making a complaint, we always recommend you try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. We’ve put together some tips for talking with your provider. If you’re not satisfied with their response, or feel uncomfortable talking with your provider directly then contact us.

We also have an Easy English resource available and fact sheets translated into 16 languages.


 

Online

Fill in and submit the online health service complaint form.

Email

Fill in a health service complaint form and email it to: complaints@oho.qld.gov.au

Write

Fill in a health service complaint form and post it to us at:

PO Box 13281 George Street Brisbane Qld 4003

Call

133 OHO (133 646)

Translating and interpreting service

Interpreter

If you need help in your own language, contact the Translating and Interpreting Service (TIS) on 131 450 and tell them:

  • the language you speak
  • our name – Office of the Health Ombudsman
  • our telephone number – 133 646

TIS will arrange an interpreter so you can talk with us. This service is free to you. For more information, visit the TIS website.

National relay service

NRS logo

The National Relay Service (NRS) is a free phone service for people who are deaf or have a hearing or speech impairment. If you need help contacting us, the NRS can assist. To contact the NRS you can:

  • TTY/voice call – 133 677
  • Speak and Listen – 1300 555 727
  • SMS relay – 0423 677 767
For more information, visit the NRS website.