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Request information

We are committed to your rights to information and privacy.

Contact our Release of Information Officer directly to request any information not available on our website.

Administrative information

For some non-sensitive information, such as information about you, you can request the information informally. This process is called administrative access.

Individuals may apply for administrative access to documents that:

  • were provided to the Office of the Health Ombudsman (OHO) by the applicant
  • were provided to the applicant by the OHO
  • are publicly available on the OHO website.

Administrative access requests must be in writing and include the following:

  • your full name and date of birth
  • the postal address where you want the information sent
  • details about the documents you are requesting
  • a certified copy of your proof of identity (e.g. driver’s licence, passport)

If you have any questions, contact our Release of Information Officer.


Requesting information under law

Accessing information under the Right to Information Act 2009 and Information Privacy Act 2009

You can also formally request information from the OHO, or any public sector agency in Queensland, under the Right to Information Act 2009 (the RTI Act) and Information Privacy Act 2009 (the IP Act). These Acts give you the right to access and amend such information, unless there is a good reason for it not to be provided. You can apply for access to your personal information under the IP Act and apply for access to personal and non-personal information under the RTI Act.

To make an application you will need to provide the following:

If you are seeking documents on behalf of someone else, you must provide certified evidence of both identities as well as proof of your authorisation to act on that person’s behalf (such as a signed authority or power of attorney document).

If you have any questions, contact our Release of Information Officer.


Contact the Release of Information Officer

Write

Release of Information Officer
Office of the Health Ombudsman
PO Box 13281 George Street
Brisbane Qld 4003