What we can help with
If you have concerns about a health service or health practitioner, we may be able to help.
We handle complaints and concerns about health practitioners, health services and other services that provide healthcare in Queensland.
We are here to listen to your concerns and try to help you to resolve them.
Who you can complain about
We can help with concerns about:
Registered health practitioners
doctors, nurses, dentists, pharmacists, psychologists and other health practitioners registered with Ahpra.
Unregistered health practitioners
counsellors, massage therapists, assistant nurses, dieticians, speech therapists, audiologists, alternative healthcare providers and other workers providing support services to health services.
Health services
hospitals, dental or medical clinics, community health or rehabilitation centres, aged care facilities, disability services, imaging and radiation services, ambulance services and any service or facility where a health service is provided.
Includes public and private services
What types of concerns we can help with
The most common complaints we receive relate to:
- professional conduct, health and performance
- diagnosis, treatment or care
- access to services
- quality and safety
- serious clinical adverse outcomes and deaths
- sharing your information without permission
- respect and dignity
- communication about treatment, options and costs
- your involvement in healthcare decisions
- inappropriate behaviour
- the way your health service provider handles your complaint.
Before making a complaint
Often, the fastest way to resolve a concern is to contact the health service or provider directly first.
This can lead to:
- a quicker explanation
- an apology
- action to fix the issue.
You can still contact us at any time if:
- it does not feel safe or appropriate to contact the service or provider
- the issue is serious or risk to public safety
- it is too difficult or upsetting for you
- you are unsure what to do next.
How to make a complaint
Online
The quicket and easiest way to make a complaint to us is through our online form.
Call 133 OHO (133 646)
Monday to Friday
9.30 am to 4 pm
We can discuss your concerns, explain the complaints process or help you complete the online form.
Write to us
You can download and complete a paper complaint form and return to us.