Who we are
The Office of the Health Ombudsman exists to protect the health and safety of the people of Queensland.
The health ombudsman is responsible for receiving and dealing with health service complaints. The health ombudsman also deals with other matters, including investigating systemic issues in the health system.
In performing the health ombudsman’s functions, the health ombudsman must act independently, impartially and in the public interest.
Meet our Health Ombudsman
Janet Anderson PSM
Janet Anderson PSM commenced as Queensland’s Health Ombudsman on 15 January 2026, bringing more than two decades of leadership in health and aged care policy, strategy and system oversight.
Prior to commencing as Health Ombudsman, Janet served as the Aged Care Quality and Safety Commissioner, where she was the inaugural head of Australia’s national aged care regulator from its establishment in 2019 until early 2025. In that role she led a national workforce and drove regulatory frameworks designed to protect the safety, health and wellbeing of older Australians.
Janet’s distinguished public service career spans executive leadership positions across Commonwealth, State and Territory health agencies, including senior roles in the Australian Government Department of Health, the New South Wales Department of Health and as Deputy CEO and Acting CEO of the Northern Territory Department of Health.
She holds a Bachelor of Health Administration with First Class Honours from the University of New South Wales, where she was awarded the University Medal and the Australian College of Health Service Administrators Prize for General Proficiency.
In recognition of her significant contributions to public sector policy and health system reform, Janet was awarded the Public Service Medal in 2009.
As Health Ombudsman, Janet leads the Office in its statutory role to receive and manage health service complaints, investigate systemic issues and contribute to high-quality, safe healthcare for all Queenslanders.
