Privacy

We are committed to the open and transparent management of personal information and protecting the privacy of people who use our services. We understand people are concerned about the confidentiality and security of any information they provide to us.

We adhere to the Queensland Privacy Principles (QPPs) which guide the way in which Queensland Government agencies collect, use, disclose, store, secure and dispose of personal information.

Additionally, the Health Ombudsman Act 2013 also sets out strict requirements for handling of confidential information and restricting circumstances under which we may disclose such information, except as allowed, authorised or required by law.

Our QPP Privacy policy (PDF 239KB) sets out in detail how we deal with personal information in accordance with the QPPs, including why and how we collect personal information, the type of information we collect, and how we use, disclose, and store this information.

Collection Notice

QPP 5 obliges us to advise you of certain matters when collecting your personal information. Our collection notice sets out those matters, and explains how we will manage the collection, use, disclosure and storage of your personal information.

Learn more about our collection notice (PDF 160KB).

Accessing or amending your personal information

You can make a request to access and/or amend the personal information we hold about you by visiting our Right to Information webpage.

Generally, there is no charge for making an application to access your personal information, but there are some exceptions. If we deny your request for access, we will tell you why.

For your security, you must provide certified proof of your identity before your application can be processed.

For further information visit our Right to Information webpage.

Data Breach Policy

We recognise that, where a data breach occurs, thorough and effective preparation and breach management can reduce, or in some cases prevent any harm resulting from such a breach.

Our Data Breach Policy (PDF 228KB) sets out how we prepare for and respond to any data breach in a timely and effective manner.

Complaining about a privacy breach

If you believe we have not protected your personal information as set out in the OHO QPP Privacy Policy (PDF 239KB) or the Information Privacy Act 2009, please tell us. We would like to try to resolve your privacy complaint.

If you are not satisfied with our response, you can complain in writing to the Office of the Information Commissioner.