/About us/Give us feedback

Give us feedback

Please use the Health Service Complaint Form if you’re not satisfied with a health service provided by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner.

We want to hear your feedback – good or bad – to help us ensure we are delivering quality services.

Provide as much information as possible to help us better respond to your feedback. There is no character limit. Please don't include private information like credit card details or medical history.
Please provide as much detail as you can (who, what, where, when and why) so we can pass on your compliment.

We can only assist journalists from recognised media outlets with media enquiries.

Provide as much information as possible to help us better respond to your enquiry.

Please understand that we are governed by strict legislation to protect the privacy of those accessing our services. This means we cannot discuss individual complaints, complainants or health service providers. This includes any matters under investigation. We will provide you with as much information as we can, in line with our legislation.

Please use the Health Service Complaint Form if you’re not satisfied with a health service provided by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner.

This form can be used to make a complaint about our service, or the decisions or actions of the Office of the Health Ombudsman or our staff.

Visit our complaints page to view our complaints policy and for more information on the types of complaints we receive, and how we handle these complaints and use the information received to inform practice and quality improvements.

Provide as much information as possible include dates, locations, employee name to help us better respond to your complaint. There is no character limit.
Provide as much information as possible to help us better respond to your feedback.

We'll review the information provided, but may not be able to resolve your matter if more information is needed and we're unable to contact you.

All information submitted using this form will be handled in accordance with the Information Privacy Act 2009 (Qld) and the Queensland Privacy Principles. Refer to our Privacy Page for more information and to view our Privacy Policy and Collection Notice.

Call 133 OHO (133 646)

Speak with the officer handling your complaint. If possible, Office of the Health Ombudsman (OHO) employees will attempt to resolve your concerns at first point of contact.

Email

Email your feedback to info@oho.qld.gov.au

Please note we cannot accept health service complaints sent to this email address.

Write

Director, Office of the Health Ombudsman
Office of the Health Ombudsman
PO Box 13281, George Street
Brisbane, Qld, 4003

Related pages

Request information
Report wrongdoing at the OHO
What if you are unhappy with our decision
Contact us