Complaints about the OHO
The OHO strives to manage complaints about the OHO in a way that is accessible, responsive, fair, transparent and in a manner that is compatible with human rights.
The OHO is committed to using the information from complaints to inform practice and quality improvement. Responding effectively to complaints about the OHO is also important to the OHO’s role in maintaining public confidence in the health service complaints management system.
Our complaints about the OHO policy sets out in detail how an individual may raise concerns about services we provide, and how we receive and manage these complaints. Complaints managed under this policy include complaints about:
- a decision, or a failure to make a decision
- an act or failure to act
- an act or decision that is not compatible with human rights
- the formulation of a proposal or intention by the OHO
- the making of a recommendation by the OHO
- customer service provided by an employee
- a breach of privacy
- a breach of the Charter of Victims’ Rights
Our online feedback form is the quickest and easiest way to lodge a complaint about the OHO.
However, complaints may also be lodged via any of the following ways:
- Complete the hardcopy complaints about the OHO form (DOC 1MB) and send via
- Email: to the relevant business area, or to info@oho.qld.gov.au with “Complaint about the OHO” included in the subject line
- Post: PO Box 13281 George Street Brisbane Qld 4003
- Facsimile: (07) 3319 6350
- Verbally: to an OHO employee
- Via: Queensland Government complaints process
Anonymous complaints are accepted; however, it can be more difficult to investigate a complaint without all the relevant information.
Complaints should be made no later than three months after the day the complainant became aware of the action being complained about, to enable timely assessment and responsive management of the issues raised, however, consideration may be given on a case-by-case basis regarding any extenuating circumstances preventing the timely lodgement of the complaint.