Resources

Annual reports

Our annual reports highlights our work, achievements and performance for each financial year.

Brochures

The brochures provide information for consumers wanting to make a complaint, and explain how we can help.

Code of conduct

The National Code of Conduct for Health Care Workers (Queensland) applies to health care workers delivering a health service in Queensland.

Compliance forms

Information and forms for health practitioners subject to immediate registration action or a prohibition order.

Cultural safety and engagement plan

Learn how OHO is committed to continually build on cultural safe and accessible services for Aboriginal peoples and Torres Strait Islander peoples.

Diversity, equity and inclusion strategy

Learn how OHO is supporting and building a diverse workforce that is representative of the community we serve.

Easy Read resources

View OHO resources in an Easy Read format.

Education and engagement sessions

The OHO is committed to fostering strong stakeholder relationships and promoting awareness of its role and functions.

Frequently asked questions (FAQs)

A list of commonly asked questions and answers.

Media and News

See the latest news and public statements from the Office of the Health Ombudsman.

OHO Newsletter

Our quarterly newsletters provides updates on our latest news and achievements for health service providers.

Performance reports and complaint statistics

View our quarterly performance and complaints data.

Policies

View our governing policies that guide how we work and how we make our decisions.

Position Statements

Position statements are a statement issued by the OHO that provides guidance, sets out principles, or defines a stance on a particular issue, practice or ethical matter relevant to the provision of health care services.

Snapshot reports

Snapshot reports focus on sharing key issues, outcomes and/or learnings arising from a variety of activities undertaken by the OHO to inform and promote improvements in the safety and quality of health service delivery.

Strategic Plan

Our strategic plan sets the direction and priority areas for us to achieve our vision.

Support services

We encourage you to seek ongoing support throughout the complaints process, particularly if you are finding the process stressful.

Systemic investigation reports

View the publicly released investigation reports to raise awareness within the health sector and general public of the identified issues and the recommendations made to improve patient safety, and health service quality and delivery in Queensland, as well as on other matters as determined by the Health Ombudsman.

How to make a complaint

Online

The quicket and easiest way to make a complaint to us is through our online form.

Make a complaint online >

Call 133 OHO (133 646)

Monday to Friday
9.30 am to 4 pm

We can discuss your concerns, explain the complaints process or help you complete the online form.

Write to us

You can download and complete a paper complaint form and return to us.