Snapshot Reports

The Office of the Health Ombudsman publishes snapshot reports to provide information to the public and health service providers about:

• identifying and dealing with health service issues and complaints
• identifying and reporting on systemic issues in the way health services are provided
• providing health services in ways that minimises health service complaints
• resolving health service complaints

The reports focus on sharing key issues, outcomes and/or learnings arising from a variety of activities undertaken by the OHO to inform and promote improvements in the safety and quality of health service delivery.

Reports may relate to the following activities:

• investigations when it is not appropriate to publish the full report or completed in conjunction with the publication of a fulsome investigation report
• proactive activities following a review and analysis of OHO data or information received on safety and quality issues in health service delivery
• outcomes of conciliation and other resolution processes
• outcomes following referral of matters to State or Commonwealth entities
• a service’s progress on implementation of recommendations arising from an investigation