We publish performance and complaints data every quarter. This supports our commitment to transparency and accountability.
For yearly performance data, refer to our tabled annual reports.
Each year we also publish separately the number of complaints received about Office of the Health Ombudsman service.
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The following performance reports are for the period 1 July 2024 to 30 June 2025.
The following performance reports are for the period 1 July 2023 to 30 June 2024.
The following performance reports are for the period 1 July 2022 to 30 June 2023.
The following performance reports are for the period 1 July 2021 to 30 June 2022.
- Quarter Four 2021-22 OHO performance report (PDF 569KB)
- Quarter Three 2021-22 OHO performance report (PDF 479KB)
- Quarter Two 2021-22 OHO performance report (PDF 521KB)
- Quarter One 2021-22 OHO performance report (PDF 1MB)
Monthly reports
- Office of the Health Ombudsman - Performance Report December 2021 (PDF 602KB)
- Office of the Health Ombudsman - Performance Report November 2021 (PDF 327KB)
- Office of the Health Ombudsman - Performance Report October 2021 (PDF 323KB)
- Office of the Health Ombudsman - Performance Report September 2021 (PDF 858KB)
- Office of the Health Ombudsman - Performance Report August 2021 (PDF 328KB)
- Office of the Health Ombudsman - Performance Report July 2021 (PDF 572KB)
The following performance reports are for the period 1 July 2020 to 30 June 2021.
Office of the Health Ombudsman - Yearly performance report - 2020-21 PDF (649KB)
- Quarter Four 2020-21 OHO performance report (PDF 788KB)
- Quarter Three 2020-21 OHO performance report (PDF 789KB)
- Quarter Two 2020-21 OHO performance report (PDF 756KB)
- Quarter One 2020-21 OHO performance report (PDF 930KB)
Monthly reports
- Office of the Health Ombudsman - Performance Report June 2021 (PDF 564KB)
- Office of the Health Ombudsman - Performance Report May 2021 (PDF 554KB)
- Office of the Health Ombudsman - Performance report April 2021 (PDF 553KB)
- Office of the Health Ombudsman - Performance report March 2021 (PDF 561KB)
- Office of the Health Ombudsman - Performance report February 2021 (PDF 413KB)
- Office of the Health Ombudsman - Performance report January 2021 (PDF 555KB)
- Office of the Health Ombudsman - Performance report December 2020 (PDF 559KB)
- Office of the Health Ombudsman - Performance report November 2020 (PDF 734KB)
- Office of the Health Ombudsman - Performance report October 2020 (PDF 750KB)
- Office of the Health Ombudsman - Performance report September 2020 (PDF 741KB)
- Office of the Health Ombudsman - Performance report August 2020 (PDF 732KB)
- Office of the Health Ombudsman - Performance report July 2020 (PDF 739KB)
The following performance reports are for the period 1 July 2019 to 30 June 2020.
- Quarter Four 2019-20 OHO performance report (PDF 936KB)
- Quarter Three 2019-20 OHO performance report (PDF 942KB)
- Quarter Two 2019-20 OHO performance report (PDF 911KB)
- Quarter One 2019-20 OHO performance report (PDF 907KB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2020 (PDF 727KB)
- Office of the Health Ombudsman – Performance report May 2020 (PDF 756KB)
- Office of the Health Ombudsman – Performance report April 2020 (PDF 754KB)
- Office of the Health Ombudsman – Performance report March 2020 (PDF 754KB)
- Office of the Health Ombudsman – Performance report February 2020 (PDF 725KB)
- Office of the Health Ombudsman – Performance report January 2020 (PDF 932KB)
- Office of the Health Ombudsman - Performance report December 2019 (PDF 734KB)
- Office of the Health Ombudsman - Performance report November 2019 (PDF 726KB)
- Office of the Health Ombudsman – Performance report October 2019 (PDF 758KB)
- Office of the Health Ombudsman – Performance report September 2019 (PDF 788KB)
- Office of the Health Ombudsman – Performance report August 2019 (PDF 767KB)
- Office of the Health Ombudsman – Performance report July 2019 (PDF 751KB)
The following performance reports are for the period 1 July 2018 to 30 June 2019.
- Quarter Four 2018-19 OHO performance report (PDF 902KB)
- Quarter Three 2018-19 OHO performance report (PDF 981KB)
- Quarter Two 2018-19 OHO performance report (PDF 1MB)
- Quarter One 2018-19 OHO performance report (PDF 1MB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2019 (PDF 727KB)
- Office of the Health Ombudsman – Performance report May 2019 (PDF 786KB)
- Office of the Health Ombudsman – Performance report April 2019 (PDF 911KB)
- Office of the Health Ombudsman – Performance report March 2019 (PDF 825KB)
- Office of the Health Ombudsman – Performance report February 2019 (PDF 833KB)
- Office of the Health Ombudsman – Performance report January 2019 (PDF 835KB)
- Office of the Health Ombudsman – Performance report December 2018 (PDF 837KB)
- Office of the Health Ombudsman – Performance report November 2018 (PDF 829KB)
- Office of the Health Ombudsman – Performance report October 2018 (PDF 919KB)
- Office of the Health Ombudsman – Performance report September 2018 (PDF 825KB)
- Office of the Health Ombudsman – Performance report August 2018 (PDF 830KB)
- Office of the Health Ombudsman – Performance report July 2018 (PDF 829KB)
The following performance reports are for the period 1 July 2017 to 30 June 2018.
- Quarter Four 2017-18 OHO performance report (PDF 1MB)
- Quarter Three 2017-18 OHO performance report (PDF 1MB)
- Quarter Two 2017-18 OHO performance report (PDF 1MB)
- Quarter One 2017-18 OHO performance report (PDF 1MB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2018 (PDF 838KB)
- Office of the Health Ombudsman – Performance report May 2018 (PDF 838KB)
- Office of the Health Ombudsman – Performance report April 2018 (PDF 837KB)
- Office of the Health Ombudsman – Performance report March 2018 (PDF 845KB)
- Office of the Health Ombudsman – Performance report February 2018 (PDF 838KB)
- Office of the Health Ombudsman – Performance report January 2018 (PDF 834KB)
- Office of the Health Ombudsman – Performance report December 2017 (PDF 833KB)
- Office of the Health Ombudsman – Performance report November 2017 (PDF 829KB)
- Office of the Health Ombudsman – Performance report October 2017 (PDF 830KB)
- Office of the Health Ombudsman – Performance report September 2017 (PDF 806KB)
- Office of the Health Ombudsman – Performance report August 2017 (PDF 815KB)
- Office of the Health Ombudsman – Performance report July 2017 (PDF 814KB)
The following performance reports are for the period 1 July 2016 to 30 June 2017.
- Quarter Four 2016-17 OHO performance report (PDF 943KB)
- Quarter Three 2016-17 OHO performance report (PDF 867KB)
- Quarter Two 2016-17 OHO performance report (PDF 848KB)
- Quarter One 2016-17 OHO performance report (PDF 839KB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2017 (PDF 790KB)
- Office of the Health Ombudsman – Performance report May 2017 (PDF 782KB)
- Office of the Health Ombudsman – Performance report April 2017 (PDF 744KB)
- Office of the Health Ombudsman – Performance report March 2017 (PDF 740KB)
- Office of the Health Ombudsman – Performance report February 2017 (PDF 746KB)
- Office of the Health Ombudsman – Performance report January 2017 (PDF 733KB)
- Office of the Health Ombudsman – Performance report December 2016 (PDF 688KB)
- Office of the Health Ombudsman – Performance report November 2016 (PDF 705KB)
- Office of the Health Ombudsman – Performance report October 2016 (PDF 699KB)
- Office of the Health Ombudsman – Performance report September 2016 (PDF 697KB)
- Office of the Health Ombudsman – Performance report August 2016 (PDF 513KB)
- Office of the Health Ombudsman – Performance report July 2016 (PDF 508KB)
The following performance reports are for the period 1 July 2015 to 30 June 2016.
- Quarter Four 2015-16 OHO performance report (PDF 845KB)
- Quarter Three 2015-16 OHO performance report (PDF 562KB)
- Quarter Two 2015-16 OHO performance report (PDF 839KB)
- Quarter One 2015-16 OHO performance report (PDF 832KB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2016 (PDF 683KB)
- Office of the Health Ombudsman – Performance report May 2016 (PDF 697KB)
- Office of the Health Ombudsman – Performance report April 2016 (PDF 698KB)
- Office of the Health Ombudsman – Performance report March 2016 (PDF 698KB)
- Office of the Health Ombudsman – Performance report February 2016 (PDF 690KB)
- Office of the Health Ombudsman – Performance report January 2016 (PDF 500KB)
- Office of the Health Ombudsman – Performance report December 2015 (PDF 675KB)
- Office of the Health Ombudsman – Performance report November 2015 (PDF 501KB)
- Office of the Health Ombudsman – Performance report October 2015 (PDF 668KB)
- Office of the Health Ombudsman – Performance report September 2015 (PDF 495KB)
- Office of the Health Ombudsman – Performance report August 2015 (PDF 497KB)
- Office of the Health Ombudsman – Performance report July 2015 (PDF 495KB)
The following performance reports are for the period 1 July 2014 to 30 June 2015.
- Quarter Four 2014-15 OHO performance report (PDF 573KB)
- Quarter Three 2014-15 OHO performance report (PDF 567KB)
- Quarter Two 2014-15 OHO performance report (PDF 561KB)
- Quarter One 2014-15 OHO performance report (PDF 351KB)
Monthly reports
- Office of the Health Ombudsman – Performance report June 2015 (PDF 487KB)
- Office of the Health Ombudsman – Performance report May 2015 (PDF 485KB)
- Office of the Health Ombudsman – Performance report April 2015 (PDF 485KB)
- Office of the Health Ombudsman – Performance report March 2015 (PDF 501KB)
- Office of the Health Ombudsman – Performance report February 2015 (PDF 480KB)
- Office of the Health Ombudsman – Performance report January 2015 (PDF 501KB)
- Office of the Health Ombudsman – Performance report December 2014 (PDF 500KB)
- Office of the Health Ombudsman – Performance report November 2014 (PDF 476KB)
- Office of the Health Ombudsman – Performance report October 2014 (PDF 472KB)
- Office of the Health Ombudsman – Performance report September 2014 (PDF 578KB)
- Office of the Health Ombudsman – Performance report August 2014 (PDF 522KB)
- Office of the Health Ombudsman – Performance report July 2014 (PDF 447KB)