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Give us feedback

We want to hear your feedback – good or bad – to help us ensure we are delivering quality services.

Please let us know if we have done something well.

You should also let us know if you are unhappy about your interaction with us. This may include the way you have been treated by our staff, or you may believe our processes can be improved.

Speak with the officer handling your complaint

If possible, Office of the Health Ombudsman (OHO) employees will attempt to resolve your concerns at first point of contact.

You can also speak with or write to the officer's manager, or send a general query.

Write

Executive Director, Corporate and Strategic Services
Office of the Health Ombudsman
PO Box 13281, George Street
Brisbane, Qld, 4003

Make a formal complaint about us

If you are still unhappy and wish to make a formal complaint, please see our Service delivery complaints policy.

Concerned about our decision on a health service complaint?

If you believe the decision we made in relation to your health service complaint is not correct, you may be able to request a review of the decision.

Service complaint statistics for 2019-20

In 2019-20, we received 19 complaints about our service. Of these, 17 complaints were finalised as at 30 June 2020.

Of these 17 finalised complaints, 15 resulted in no further action, while 2 resulted in action being taken.