Performance reports and complaint statistics
We publish performance and complaints data every quarter. This supports our commitment to transparency and accountability.
For yearly performance data, refer to our tabled annual reports.
Each year we also publish separately the number of complaints received about Office of the Health Ombudsman service.
The following performance reports are for the period 1 July 2022 to 30 June 2023.
Office of the Health Ombudsman - Quarterly performance report - Q1 2022-23 PDF (875 KB)
Office of the Health Ombudsman - Quarterly performance report - Q2 2022-23 PDF (2 MB)
Office of the Health Ombudsman - Quarterly performance report - Q3 2022-23 PDF (2 MB)
The following performance reports are for the period 1 July 2021 to 30 June 2022.
Office of the Health Ombudsman - Performance Report December 2021 PDF (602 KB)
Office of the Health Ombudsman - Performance Report November 2021 PDF (327 KB)
Office of the Health Ombudsman - Performance Report October 2021 PDF (323 KB)
Office of the Health Ombudsman - Performance Report September 2021 PDF (858 KB)
Office of the Health Ombudsman - Performance Report August 2021 PDF (328 KB)
Office of the Health Ombudsman - Performance Report July 2021 PDF (572 KB)
Office of the Health Ombudsman - Quarterly performance report - Q1 2021-22 PDF (1028 KB)
Office of the Health Ombudsman - Quarterly performance report - Q2 2021-22 PDF (521 KB)
Office of the Health Ombudsman - Quarterly performance report - Q3 2021-22 PDF (479 KB)
Office of the Health Ombudsman - Quarterly performance report - Q4 2021-22 PDF (569 KB)
The following performance reports are for the period 1 July 2020 to 30 June 2021.
Office of the Health Ombudsman - Performance Report June 2021 PDF (564KB)
Office of the Health Ombudsman - Performance Report May 2021 PDF (554KB)
Office of the Health Ombudsman - Performance report April 2021 PDF (553KB)
Office of the Health Ombudsman - Performance report March 2021 PDF (561KB)
Office of the Health Ombudsman - Performance report February 2021 PDF (413 KB)
Office of the Health Ombudsman - Performance report January 2021 PDF (555 KB)
Office of the Health Ombudsman - Performance report December 2020 PDF (559KB)
Office of the Health Ombudsman - Performance report November 2020 PDF (734KB)
Office of the Health Ombudsman - Performance report October 2020 PDF (750 KB)
Office of the Health Ombudsman - Performance report September 2020 PDF (741 KB)
Office of the Health Ombudsman - Performance report August 2020 PDF (732 KB)
Office of the Health Ombudsman - Performance report July 2020 PDF (739 KB)
Office of the Health Ombudsman - Yearly performance report - 2020-21 PDF (649KB)
Office of the Health Ombudsman - Quarterly performance report – Q4 2020-21 PDF (788KB)
Office of the Health Ombudsman - Quarterly performance report - Q3 2020-21 PDF (789KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2020-21 PDF (756 KB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2020-21 PDF (930 KB)
The following performance reports are for the period 1 July 2019 to 30 June 2020.
Office of the Health Ombudsman – Performance report June 2020 PDF (727 KB)
Office of the Health Ombudsman – Performance report May 2020 PDF (756 KB)
Office of the Health Ombudsman – Performance report April 2020 PDF (754 KB)
Office of the Health Ombudsman – Performance report March 2020 PDF (754 KB)
Office of the Health Ombudsman – Performance report February 2020 PDF (725 KB)
Office of the Health Ombudsman – Performance report January 2020 PDF (932 KB)
Office of the Health Ombudsman - Performance report December 2019 PDF (734 KB)
Office of the Health Ombudsman - Performance report November 2019 PDF (726 KB)
Office of the Health Ombudsman – Performance report October 2019 PDF (758 KB)
Office of the Health Ombudsman – Performance report September 2019 PDF (788 KB)
Office of the Health Ombudsman – Performance report August 2019 PDF (767 KB)
Office of the Health Ombudsman – Performance report July 2019 PDF (751 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2019-20 PDF (936 KB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2019-20 PDF (942 KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2019-20 PDF (911 KB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2019-20 PDF (907 KB)
The following performance reports are for the period 1 July 2018 to 30 June 2019.
Office of the Health Ombudsman – Performance report June 2019 PDF (727 KB)
Office of the Health Ombudsman – Performance report May 2019 PDF (786 KB)
Office of the Health Ombudsman – Performance report April 2019 PDF (911 KB)
Office of the Health Ombudsman – Performance report March 2019 PDF (825 KB)
Office of the Health Ombudsman – Performance report February 2019 PDF (833 KB)
Office of the Health Ombudsman – Performance report January 2019 PDF (835 KB)
Office of the Health Ombudsman – Performance report December 2018 PDF (837 KB)
Office of the Health Ombudsman – Performance report November 2018 PDF (829 KB)
Office of the Health Ombudsman – Performance report October 2018 PDF (919 KB)
Office of the Health Ombudsman – Performance report September 2018 PDF (825 KB)
Office of the Health Ombudsman – Performance report August 2018 PDF (830 KB)
Office of the Health Ombudsman – Performance report July 2018 PDF (829 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2018-19 PDF (902 KB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2018-19 PDF (981 KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2018-19 PDF (1 MB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2018-19 PDF (1 MB)
The following performance reports are for the period 1 July 2017 to 30 June 2018.
Office of the Health Ombudsman – Performance report June 2018 PDF (838 KB)
Office of the Health Ombudsman – Performance report May 2018 PDF (838 KB)
Office of the Health Ombudsman – Performance report April 2018 PDF (837 KB)
Office of the Health Ombudsman – Performance report March 2018 PDF (845 KB)
Office of the Health Ombudsman – Performance report February 2018 PDF (838 KB)
Office of the Health Ombudsman – Performance report January 2018 PDF (834 KB)
Office of the Health Ombudsman – Performance report December 2017 PDF (833 KB)
Office of the Health Ombudsman – Performance report November 2017 PDF (829 KB)
Office of the Health Ombudsman – Performance report October 2017 PDF (830 KB)
Office of the Health Ombudsman – Performance report September 2017 PDF (806 KB)
Office of the Health Ombudsman – Performance report August 2017 PDF (815 KB)
Office of the Health Ombudsman – Performance report July 2017 PDF (814 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2017-18 PDF (1 MB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2017-18 PDF (1 MB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2017-18 PDF (1 MB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2017-18 PDF (1 MB)
The following performance reports are for the period 1 July 2016 to 30 June 2017.
Office of the Health Ombudsman – Performance report June 2017 PDF (790 KB)
Office of the Health Ombudsman – Performance report May 2017 PDF (782 KB)
Office of the Health Ombudsman – Performance report April 2017 PDF (744 KB)
Office of the Health Ombudsman – Performance report March 2017 PDF (740 KB)
Office of the Health Ombudsman – Performance report February 2017 PDF (746 KB)
Office of the Health Ombudsman – Performance report January 2017 PDF (733 KB)
Office of the Health Ombudsman – Performance report December 2016 PDF (688 KB)
Office of the Health Ombudsman – Performance report November 2016 PDF (705 KB)
Office of the Health Ombudsman – Performance report October 2016 PDF (699 KB)
Office of the Health Ombudsman – Performance report September 2016 PDF (697 KB)
Office of the Health Ombudsman – Performance report August 2016 PDF (513 KB)
Office of the Health Ombudsman – Performance report July 2016 PDF (508 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2016-17 PDF (943 KB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2016-17 PDF (867 KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2016-17 PDF (848 KB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2016-17 PDF (839 KB)
The following performance reports are for the period 1 July 2015 to 30 June 2016.
Office of the Health Ombudsman – Performance report June 2016 PDF (683 KB)
Office of the Health Ombudsman – Performance report May 2016 PDF (697 KB)
Office of the Health Ombudsman – Performance report April 2016 PDF (698 KB)
Office of the Health Ombudsman – Performance report March 2016 PDF (698 KB)
Office of the Health Ombudsman – Performance report February 2016 PDF (690 KB)
Office of the Health Ombudsman – Performance report January 2016 PDF (500 KB)
Office of the Health Ombudsman – Performance report December 2015 PDF (675 KB)
Office of the Health Ombudsman – Performance report November 2015 PDF (501 KB)
Office of the Health Ombudsman – Performance report October 2015 PDF (668 KB)
Office of the Health Ombudsman – Performance report September 2015 PDF (495 KB)
Office of the Health Ombudsman – Performance report August 2015 PDF (497 KB)
Office of the Health Ombudsman – Performance report July 2015 PDF (495 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2015-16 PDF (845 KB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2015-16 PDF (562 KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2015-16 PDF (839 KB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2015-16 PDF (832 KB)
The following performance reports are for the period 1 July 2014 to 30 June 2015.
Office of the Health Ombudsman – Performance report June 2015 PDF (487 KB)
Office of the Health Ombudsman – Performance report May 2015 PDF (485 KB)
Office of the Health Ombudsman – Performance report April 2015 PDF (485 KB)
Office of the Health Ombudsman – Performance report March 2015 PDF (501 KB)
Office of the Health Ombudsman – Performance report February 2015 PDF (480 KB)
Office of the Health Ombudsman – Performance report January 2015 PDF (501 KB)
Office of the Health Ombudsman – Performance report December 2014 PDF (500 KB)
Office of the Health Ombudsman – Performance report November 2014 PDF (476 KB)
Office of the Health Ombudsman – Performance report October 2014 PDF (472 KB)
Office of the Health Ombudsman – Performance report September 2014 PDF (578 KB)
Office of the Health Ombudsman – Performance report August 2014 PDF (522 KB)
Office of the Health Ombudsman – Performance report July 2014 PDF (447 KB)
Office of the Health Ombudsman – Quarterly performance report – Q4 2014-15 PDF (573 KB)
Office of the Health Ombudsman – Quarterly performance report – Q3 2014-15 PDF (567 KB)
Office of the Health Ombudsman – Quarterly performance report – Q2 2014-15 PDF (561 KB)
Office of the Health Ombudsman – Quarterly performance report – Q1 2014-15 PDF (351 KB)