/Contact us

Contact us

You can call, email, or write to us. We are not receiving visitors to our office due to the ongoing COVID-19 restrictions.

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Complaints and notifications

Before making a complaint to us, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem.

If it is too difficult or upsetting for you to contact the health service provider directly, contact us.

Online

The best way to make a complaint to us is through our online form.

Make a complaint online now.

Write

You can also download and complete the relevant complaint form and return it to us using the instructions on the form.

Download a health service complaint form.

Download this form to make a complaint on behalf of another person.

If you are a registered practitioner, employer, or health education provider, make a notification.

Call

133 OHO (133 646)

Monday to Friday
9 am – 4.30 pm
Closed public holidays

Other enquiries

General enquiries

For general enquiries or questions (not health service complaints) email info@oho.qld.gov.au.

Please note we cannot accept health service complaints sent to this email address.

Media enquiries

Our latest media releases are published on our media releases page.

If you have a media enquiry please email media@oho.qld.gov.au or call 07 3158 1375.

Please understand that we are governed by strict legislation to protect the privacy of those accessing our services. This means we cannot discuss individual complaints, complainants or health service providers. This includes any matters under investigation. We will provide you with as much information as we can, in line with our legislation.

Request information

You can request certain non-sensitive information from us, such as information about you. For more information contact our Release of Information Officer.

Need help contacting us?

Translating and interpreting service (TIS)

If you need help in your own language, contact the Translating and Interpreting Service (TIS) on 131 450 and tell them:

  1. the language you speak
  2. our name: Office of the Health Ombudsman
  3. our telephone number: 133 646.

TIS will arrange an interpreter so you can talk with us. This service is free to you. For more information, visit the TIS website.

National relay service

The National Relay Service (NRS) is a free phone service for people who are deaf or have a hearing or speech impairment.

For more information, visit the NRS website.