/Make a complaint

Make a complaint

The Office of the Health Ombudsman (OHO) is the single entry point for complaints and notifications about:

  • registered and unregistered health practitioners in Queensland
  • health services provided in Queensland
  • health care facilities in Queensland
  • the health, conduct or performance of registered or unregistered health practitioners in Queensland.

You will need

Before completing this form, it is helpful if you can think through your concerns and have your information on hand including:

  • what are you most concerned about
  • what happened, when and where
  • who was involved
  • what do you want to happen
  • any supporting documents you can provide

If you do not have all the details please just complete as much as you can. If you have any concerns or difficulties completing the form, please contact us.

Get started

Have you raised your concern with the health service provider?

Before making a complaint to us, and where appropriate to do so, try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem.

We understand however this might not be possible or appropriate depending on the circumstance. If your concerns represent a significant risk to public safety, or if it is too difficult or upsetting for you to contact the health service provider please continue to our complaint form.

Who can make a complaint?

Anyone can make a complaint, including:

  • a patient who received a health service
  • a parent or guardian of a patient
  • a relative, friend or representative chosen by the patient
  • a health service provider
  • an employer of an unregistered health practitioner
  • any other concerned person.

Make a notification

In Queensland, all mandatory and voluntary notifications are made to the Health Ombudsman.

Registered health practitioners, employers or education providers must make a Mandatory Notification as soon as possible if they reasonably believe:

  • a registered health practitioner has demonstrated 'notifiable conduct'
  • a student has an impairment that, during the course of their clinical training, places the public at substantial risk of harm.

Registered health practitioners, employers or education providers may also choose, under ‘certain circumstances’, to make a Voluntary Notification about a registered health practitioner or a student registered with Ahpra.

Make a notification >>