If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways. When making a health service complaint, it’s important you include as much information as you can.

If at any stage you’d like to speak to one of our staff about making a complaint, call 133 OHO (133 646), Monday to Friday 8.30am to 4.30pm.

You can lodge your complaint through any of the options listed below. The OHO cannot receive complaints in person at the office.

Have you raised your concern with the health service provider?

Before making a complaint, we always recommend you try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. We’ve put together some tips for talking with your provider. If you’re not satisfied with their response, or feel uncomfortable talking with your provider directly then contact us.

We also have an Easy English resource available and fact sheets translated into 16 languages.