Figures released for October show the Office of the Health Ombudsman (OHO) has continued to receive consistently high numbers of complaints, with almost three-quarters of these coming from health consumers.

Health Ombudsman Leon Atkinson-MacEwen said it was important for Queenslanders to know what their options are if something isn’t right in the healthcare they receive.

“These figures show many people are taking the quality of health service provision very seriously and contacting the OHO when they are unsatisfied with the level of patient-care received by them, a family member or someone in their care,” said Mr Atkinson-MacEwen.

“I would encourage patients to first raise their concerns with their health service provider, but, failing that, contact my office.

Mr Atkinson-MacEwen said the OHO’s experienced staff are there to listen to people’s concerns and guide them through the complaints process.

“Ultimately, health service complaints allow us to identify areas for improvement and stop the same problems from happening again in the future,” he said.

For more information, or to view the October performance report in full, visit www.oho.qld.gov.au.

Media contact:

media@oho.qld.gov.au 0427 483 656