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Report wrongdoing at the OHO
If you suspect wrongdoing at the OHO, you can report it by making a 'public interest disclosure'.
What we can help with
Information on how we protect the public and help resolve complaints, which we can do in many different ways.
What happens when you make a complaint
Information on what you can expect from us throughout the process.
Frequently asked questions (FAQs)
A list of commonly asked questions and answers.
A complaint or notification has been made about me
We encourage you to seek support throughout the complaints process if you need it.
Actions/orders taken against health practitioners
Check if a health practitioner's registration has any restrictions or if they have a protective/prohibition order against them.
Russell Drinkwater
Harish Shetty
Christopher Paul Costello
Kaja Francesca Warren
Adrian Paul Hicks
Jasmine Elise Koda
George Zaphir
An Thien Vu
Nourddine Abdelkadiri
David Jack Peter Cottam
Shawn Michael Corocher
Jade Arron Parsons
Farren John Wallace
Evan Leslie Kajewski
Brandon Raynor
Robin James Marshall
Pongskaorn Mekingrailas
Min-Hsun Chang
Danielle Louise Skobe
Yu-Chieh Lo
Natalie Holden
Scott Alexander David Horton
Philip Roy Newman
Tony Poulton
Dean Stuart Russell
Daniel John Liddell
Sean Damien McMonagle
Sheena Cunningham
Peter Lindsay Esdaile
Samuel Joseph Macbean
Paul Kirk
John Allan Erana
Graham Desmond Schodde
Audrey Justin Pamba
Tomy Kuriakose
Health Ombudsman releases report into the safety and quality of maternity services across Central Queensland Hospital and Health Service
Office of the Health Ombudsman telephone hours change
Health Ombudsman releases follow up report two years after Schedule 8 medicine regulation investigation
Statement on Mr Kirubairajah Tharmarajah (‘Dr Kiru’)
Health Ombudsman prepared to review investigation into a complaint of paramedic drug tampering if new information is available
Health Ombudsman releases report into Cairns Hospital
Ministerial statement: Queensland appoints new Health Ombudsman
Health Ombudsman releases report into Gold Coast University Hospital maternity services
Health Ombudsman prohibits former anaesthetic technician from practising in Queensland
Health Ombudsman releases Q4 performance report
Health Ombudsman supports action on prescription medicines
Q3 report shows strong performance: Health Ombudsman
Doctor suspended for two months for slapping child during consultation
Nurse case highlights need for drug monitoring
Health Ombudsman releases report into medicine regulation in Queensland
Office of the Health Ombudsman 2016-17 annual report tabled
Health Ombudsman releases performance report for 2015–16
July 2016 performance data – Office of the Health Ombudsman
Health Ombudsman fears under-reporting of sexual assaults
April performance data – Office of the Health Ombudsman
The Office of the Health Ombudsman will be closed from Thursday 24 December 2015 until Monday 4 January 2016
Holiday period closure times 2016-2017—Office of the Health Ombudsman
November performance data – Office of the Health Ombudsman
The Office of the Health Ombudsman announces below-budget spending
October performance data – Office of the Health Ombudsman
Health Ombudsman releases quarterly performance report
August performance data – Office of the Health Ombudsman
July performance data – Office of the Health Ombudsman
Health Ombudsman releases annual performance report
Health Ombudsman releases third quarterly performance report
Health Ombudsman drives improved monitoring of registration conditions
February performance data – Office of the Health Ombudsman
January performance data – Office of the Health Ombudsman
Health Ombudsman releases second quarterly performance report
September performance data – Office of the Health Ombudsman
Office of the Health Ombudsman opens
Health Ombudsman brings new accountability
Health Ombudsman given charter to restore complaints confidence
November performance data - Office of the Health Ombudsman
October performance data - Office of the Health Ombudsman
August performance data - Office of the Health Ombudsman
July performance data - Office of the Health Ombudsman
Management of health complaints in Queensland on the right path
News and public statements
See the latest news from the Office of the Health Ombudsman.
Media releases
How to resolve complaints and concerns
Advice for resolving complaints directly with consumers and complainants.
Make a notification
In Queensland, all mandatory and voluntary notifications are made to the Health Ombudsman.
Investigations list
We are required to publicly declare any ongoing investigations open for more than one year.
Health Ombudsman releases report into Central Queensland maternity services
Supplementary report: Undoing the knots constraining medicine regulation in Queensland
Supplementary report: Finalisation of the recommendations arising from an investigation into the quality of care provided at Rockhampton Hospital
Investigation report Gold Coast Hospital and Health Service radiology services October 2016
Supplementary report: Progress on recommendations arising from an investigation into Gold Coast Hospital and Health Service radiology services
Investigation into the quality of health services provided by Logan Hospital audiology department
Investigation report: Quality of health services provided at Cairns Hospital
Investigation report summary Rockhampton Hospital October 2016
Investigation report: Gold Coast University Hospital’s response to adverse maternity events
Investigation report Queensland Ambulance Service October 2016
Investigation report Royal Brisbane and Women’s Hospital October 2016
Investigation report summary Robina Hospital October 2016
Investigation report summary: Complaint about decision to grant credentialing privileges to a medical practitioner at a HHS October 2016
Investigation report Friendly Society Private Hospital October 2016
Investigation report Beaumont Care Aged Care Services January 2016
Investigation report Beaudesert Hospital December 2015
Investigation report Gold Coast Hospital and Health Service September 2015
Investigation report Townsville Hospital and Health Service November 2014
Performance reports and complaint statistics
Annual reports
OHO Brochures
Order or download our brochures to provide to patients and consumers.
Give us feedback
Let us know if we've done something well, or make a complaint about us.
Request information
We are committed to your rights to information and privacy.
The Office of the Health Ombudsman will remain open during the COVID-19 pandemic
Investigations
We conduct formal investigations for the most serious complaints.
Monitoring information for practitioners
Information and forms for health practitioners subject to immediate registration action or a prohibition order.
Expert advisors
Are you available to assist us with expert advice?
How we can help
The OHO is the place to contact to make a complaint or a notification about a health service in Queensland.
Monitoring and compliance
We monitor compliance with any immediate action conditions or restrictions imposed on a health practitioner.
Investigation report: Undoing the knots constraining medicine regulation in Queensland
Wise Pokawa Davies
Graeme Roggensack
Ana Maria Quintero Behrens
Verity Eve Britten
Luzhen Wang
Shane Tyrrell
Giuseppe Domenico Trotta
Robyn Mary James
Omer Ashraf
Prince Harry Bass Gebusion
Nathaniel Scott McAndrew
Investigation report: Review into the quality of health services provided by Bamaga Hospital
Investigation report: Review into the quality of health services provided by Bamaga Hospital
What you can do before making a complaint
Resources to assist you in making a complaint to your health service provider.
National Code of Conduct for Health Care Workers
The National Code of Conduct for Health Care Workers (Queensland) outlines the minimum standards that must be followed by health care workers in Queensland.
Complaints about the OHO
Public interest disclosure policy
The public interest disclosure policy establishes the obligations of the Office of the Health Ombudsman in dealing with public interest disclosure.
Administrative access policy
The administrative access policy outlines the obligations of the Office of the Health Ombudsman in relation to the administrative release of information.
Natasha Brooke Gibson
Leana Methven
Anna Maria Johnson
Wise Pokawa Davies
Andrew John Ryan
Shane Francis Farmer
Arthur Cunningham
2023–2027 Strategic plan
Office of the Health Ombudsman 2023–2027 Strategic Plan
Office of the Health Ombudsman 2019-20 annual report tabled
Rennan Matthew Conway
Irene Alexandra Fraser
James Worra Ly
Christine Anne Anderson
Mateo Rua Cadavid
Constantin Aciobanitei
Usman Gul
Shaharin Ragu Abdullah
Matthew Everett-Jones
Toby Glenn Collins
Daryl Robert Lederhose
Stone Needham
Ainslie Katherine Balfour
Building Aboriginal and Torres Strait Islander cultural safety and engagement plan 2023–27
Yevgeny Borodinov
Mimi Markie Marou
Craig Adrian Vervaart
Hanyou Liu
Statement from Ahpra and the National Boards: No place for sexism, sexual harassment or violence in healthcare
Kaushik Chatterjee
Roweena Tacdol Nicholls
Marianne Ruth Kennedy
Phillip Hugh McManus
Paul Koroso Atandi
Alan James Smith
COVID-19 and vaccines: Get the best advice for you and your family
Andrew Martin Wallace
Phillip Howard Golding
Kennith John Jorgensen
Felicity Kate Tait
Leslie Robert Hotz
Shao-wei Wu
Sudheer Babu Duggirala
Sonya Maree Whitestyles
Daniel James Patterson
Saher Faraj Abboosh
Tangata Uira Edmonton Rakanui
Isabelo JR Batara Laya
Adam Thomas Cartwright
Wei Xian Leong
Bronwen Louise Moss
Daniel McGovern
David Graham Charles Sweeney
Latana Sukaserm
Angus Francis Lethbridge Creagh-Scott
Lena Whakaata Ahuriri
Matthew Noel Robinson
Leonie Michelle Stoel
Medium Ndlovu
Vinay Kumar Mishra
Laura Jean Johnson
Peter James Hoddle
Gregory John Sutton
Peter John Wells
What if you are unhappy with our decision
If you disagree with the decision we made in relation to your complaint, you are encouraged to contact us to discuss your concerns.
Jung-Chun Chang
Keelan Tonia
Linda May Dayberg
Yuling Wen
Benjamin Norman Lewis
Yunhwan Kim
Michael John Lloyd
Matthew Keith Hartley
Jack Fuller
Jan Spicer
Xing Luo Li
Massage therapist in breach of conditions sentenced in Court
Office of the Health Ombudsman 2021-22 annual report tabled
Nico Sojon Bernaldez
Dianne Joy Kelly
Matthew James Groves
Senarath Kanchane Ratnayake
Abhishek Kumar Shaw
Htun Wai Yan Lwin
Htun Wai Yan Lwin
Louis Roza
Ryan William Rowe
Anna Kathleen Poole
John Beltramelli
Peter Angeli
Neil Allan Jenkins
Maurice Lennard Keft
Zvonimir F Subota
Rodney Douglas Flint
Darryl Hill
Joshua Wasaga
Adnan Aslam Qureshi
Rajdeep Singh Sandhu
Peter Peters
Lionel P Baars
Mark Shane Roche
Monique Tia Abdesselem
Scott Wilson
Michelle Leanne Stitt
Shaji Raghavan Thampi
Leigh Blucher
Xiuguang Han
Investigation report: Systemic investigation into service provision at Gidgee Healing
Investigation report: Systemic investigation into the health care provided to Miss Sandy at Doomadgee Rural Hospital
Bernard Claver Mullan
Mark Hanna
Barry Edward Roscarel
Ashleigh Beardon
Sarah Nguyen
Arunjot Singh Sandhu
Arunjot Singh Sandhu
Jim Nabhan
Deidre Brophy
Matthew Rose
Michele Lorna Pauline Peroumal
Liam Benjamin Stewart
Travis James Dawson
Manyara Chimuka
Education and engagement sessions
Anthony Pittorino
Office of the Health Ombudsman annual report for 2022–2023 tabled today
Cameron Ross McKean
Chloe Louise Gwynne
Melissa Joy Anderlini
Claude Barwoo Peace Der Tyson
Katie Pilon nee Doyle
Felomena Cabigas Sumatra
Health Ombudsman statement on QCAT decision in the matter of du Toit v Health Ombudsman [2023] QCAT 373
Diane Crous
Lee-Ann Olga Chambers
Cong Van Bui
Haiden Alexander Beltrame
Callum Ashley Blunden
Linda Anne Peller
Resources
Read our corporate documents including our strategic plan, and performance and annual reports.
OHO Newsletter
Our quarterly newsletters provides updates on our latest news and achievements for health service providers.
Laura Eveline Nicholson
Clint William Curtis
XiaoXiao Wang
What we do
Understand our role in protecting Queenslanders.
Who we are
About the people of the Office of the Health Ombudsman.
Who we work with
How the OHO works with other agencies to manage complaints in Queensland.
Reyn Fatmah Wilkinson
Ian Charles Housego
Frances Muloli Woodrow
Colin Russel Hawes
Tina Marie Mannion
Renny Raju
Tapanan Sutawan
Peter Joseph Esser
James Malcolm Deveney
Ryan Michael Daley
UPDATE – Health Ombudsman investigation into services delivered by assisted reproductive technology (ART) providers in Queensland
From the Health Ombudsman newsletter Summer 2023 - subscribe now
Health Ombudsman investigation into services delivered by assisted reproductive technology (ART) providers in Queensland
Introducing the OHO’s From the Health Ombudsman newsletter – subscribe now.
Anthony Shawn Sehl
Dennis Paterno Orola
Amon Emmanuel Nteziryayo
Ernesto JR Gajes Robles
Stephen Anthony Cunningham
Stephen Anthony Cunningham
Rupin Aggarwal
Melissa Louise Heath
Nnabuike Johnson Omeh
James Anthony Geary
Ngaoire (Oire) Strickland Glassie
Trevor Noel Mutch
Erin Page Adams
Faamphone Savatxath
Terance Makoni
Gemunu Suresh Ranawake
Heidi Anne Bettson
Janette Michele Adams
2024–2028 Diversity, equity and inclusion strategy
Office of the Health Ombudsman 2024–2028 Diversity, equity and inclusion strategy
Health Ombudsman public statement on Mr Graham Schodde
Variation application
Information for practitioners applying for a variation to immediate registration action or prohibition order
Variation application form
For practitioners applying for a variation to immediate registration action or prohibition order
Rhiannon Leigh Tascas
David Zhen
Undertakings
The Health Ombudsman may accept undertakings from a registered health practitioner as a form of immediate registration action.
Shaylan Jay Gassan
Rebecca Anne Moussalli
Darren Justin Lourensen
Heidi Anne Bettson
Health Service Investigation: Snapshot Report – focus on care provided to patients, completion of patient records, infection control and clinical incident management
Investigation report: Investigation of assisted reproductive technology (ART) providers in Queensland
Health Ombudsman investigation report into health services delivered by assisted reproductive technology (ART) providers in Queensland
Stephen Galvin Hennessy
Health Ombudsman can accept practitioner undertakings from 1 July
Joshua Andrew Donovan
Tania Leanne Bow
Tania Leanne Bow
Health Service Investigation: Snapshot Report – focus on unregistered support staff and addressing sexual safety and potential risks for vulnerable consumers
Somtochukwu Steven Okonkwo
Juergen Loechner
David John Nichols
Austin William Read Dunlop
Maria Leeway
Phillip Kuresa
Austin William Read Dunlop
Reece Verbruggen
Dominic John Eccles
Marisha Barbara Chandra
Kristy Lee Benson
Hao Zhou
Melelani Crelley
Snapshot Report – Health service entity’s management and reporting of clinical incidents
The Office of the Health Ombudsman delivers new initiatives and major systemic investigation report alongside increased numbers of complaints
Allise Marie Van Dam
Issac Samuel Henry
Johannes Christiaan Ernst Scheepers
Sameer Tatavarty Bharatam
Douglas Goodwyn
Darryl Jon Alford
Timothy Kee Wai Wong
John Norman Parker
Lara Michelle Kerr
Mitchell John Fuller
Health Service Investigation: Snapshot Report – Hospital and Health Service compliance with mandatory notification obligations related to health practitioners
Health Service Investigation: Snapshot Report – Review into a hospital’s maternity care provided between April 2021 and July 2022
Investigation report: Systemic investigation Redcliffe Hospital Maternity Services
Dwayne Scott Simpson
Kah Hey Tay
Aaron Bradley Townsend
Joshua Michael Nutting
Family Violence
Health practitioners play an essential role in the early detection, support, referral, and delivery of specialised treatment to those experiencing family violence.
OHO position statement on Family Violence
Joint Position on Family Violence by Regulators of Health Practitioners
Family violence is a public health issue
Support and key contacts for assistance
Easy Read resources
Health practitioner regulators united: family violence is unacceptable
OHO issues position statement on family violence
Proactive activity: Snapshot Report — Health service’s response to referral of systemic issues impacting on patient safety and staff culture
Sherri Rae-Ann Moores
Michael Roy Kaspar
Yan Qin Richard Xia
Ashley Mead-Ryan
Taranom Mohammad Ramazani Zadeh
Bobbie Joanne Albertella
Cheriya Orkateri Abdulla
Systemic investigations
The Health Ombudsman may identify and report on systemic issues in the way that health services are provided, including issues affecting the quality of health services.
Cameron Micheal Petrie
Benedict Chinenye Okafor
Maher Aljarmakani
Luke Ashby
Darren McKean
Snapshot Reports
Investigation reports
Helio Taiyang Matahari
Ashleigh Claire Bazzo
Outcome report on implementation of OHO recommendations at Doomadgee Rural Hospital and Gidgee Healing
Noah Russell Addison
Daniel Jon L’Estrange
Debbie Lee Royal
Alexander Douglas Stace
Ethan Adams
Review into hospital and health service compliance with therapeutic visual observations (TVO) in a mental health facility
Karenjeet Kaur Warburton
Simon Kuol Jueny
Simon John James
Foad Khademi
Dushyant Kumar Singh
Robert Matthew Dwyer
Health Ombudsman releases public statement on Mr David Zhen (also known as Tai Hui Qing and Qing Jong)
Katrina Louise Harrington
Kaiyu Shang
Mathew Jacob Roberts
Luke Wayne Colebrook
Jennifer Anne Mayo
Andrew MacKellar
Shimit Peedikackal John
Justin Leong
Matthew Russell Sutliffe
Somesh Bista
Mashenka Barlag
Alvaro Navarro
Canaan Florence Bryson
Carlos Alberto Sosa
Dylan Paul Shanks
Anthony Gordon Judd
Mathew Tones
Obligations and standards for personal emergency alarm services provided in residential settings
Sarah Jai Mutton
Outcome report on implementation of OHO recommendations relating to sexual safety risks and alleged assaults in mental health services
Stefanos Tsiboukas
Stefanos Tsiboukas
Donovan Webb
Robert James Clare
Malcolm James Thomas Atkins
Gurpreet Kaur
Issues of standards, consenting and contractual arrangements at a private rehabilitation facility
Stanislav Fosu-Gyeabuor
The Office of the Health Ombudsman’s Annual Report for 2024–2025 has been tabled
Hammonade Alkrty-Keala
Michael Desmond Lockett
Policies
Our policies are statements of principles or intent that guide how we work and how we make our decisions.
Matthew Colin Callow
Disclosure log
Our disclosure log details the documents released under Right to Information requests.
Gifts and benefits register
We record all gifts, donations or benefits we receive, valued at $150 and over.
Publication Scheme
Our publication scheme describes and categorises information routinely available from the Office of the Health Ombudsman (OHO).
Kiarna Jean Nixon
Bethany Louise Myers
Lily Marie Miszuk
Outcome report on implementation of OHO recommendations at Doomadgee Rural Hospital and Gidgee Healing
Support services
We encourage you to seek ongoing support throughout the complaints process, particularly if you are finding the process stressful.
Venkata Ramesh Nandamuri
Mark Douglas Darr
Jeremy David Pearce
Zac David Leigh
Delvene Leonie Richards
Lachlan Gorham
The independent organisations responsible for handling health complaints in all Australian States and Territories and New Zealand have agreed to establish the ‘Australasian Council of Health Complaint Entities’
Elizabeth Ivy Emmins
Bruno Russo
Sina Adl
Mark Evans Eugenio
Kimble Williamson
The Office of the Health Ombudsman is pleased to announce the appointment of Janet Anderson PSM as its new Health Ombudsman.
William Edward Marr
Yongmin Zhang
Peter Henry Kirsten Kristensen
Investigation report: Systemic investigation into the health care provided to Mr Stewart Kelly at Robina Hospital
Supplier payment verification
The Office of the Health Ombudsman uses Eftsure as part of our secure supplier payment verification process.
Daniel Akech
Benjamin Hock Beng Lim
Matthew Vafakos
Shayne Matthew Harris
Luke James Wynne
Catherina Elizabeth Greyvenstein
Maternity care, neonatal resuscitation and family support following the death of a baby
Emmanuel Okhiku
Changes to the Register of Practitioners – Sexual Misconduct
Review into the provision of patient care in a mental health facility
Shirley Ann Maree Valler
Alireza Mazareie
Investigation into the care and management of a consumer with complex needs in an acute care setting
Onosai Joseph Junior Futi
Review into the management of alleged sexual safety incidents and device restrictions within an inpatient mental health unit
Australasian Council of Health Complaint Entities (ACHCE)
ACHCE provides a single point of access, coordination and collaboration for the health complaint entities.
ACHCE meeting focuses on collaboration and healthcare complaints
Kushal Thapa
Vahid Reza Adib
Jason Ronald Nicol